Terms of service

GENERAL TERMS AND CONDITIONS

of Sal y Sol (a trading name of Zensa Media B.V.)

Table of Contents

Article 1 – Definitions
Article 2 – Identity of the Seller
Article 3 – Applicability of These Terms
Article 4 – Products, Information and Availability
Article 5 – Prices, Taxes and Currency
Article 6 – Ordering Process and Conclusion of the Contract
Article 7 – Payment Methods and Payment Terms
Article 8 – Shipping, Delivery and Risk
Article 9 – Statutory Right of Withdrawal (Consumers in the EEA)
Article 10 – Voluntary Return Policy (30 Days)
Article 11 – Return Conditions and Return Procedure
Article 12 – Defective, Damaged or Incorrect Products
Article 13 – Warranty, Quality and Conformity
Article 14 – Personal Data, Privacy and Tracking Technologies
Article 15 – Intellectual Property Rights
Article 16 – Liability and Limitation of Liability
Article 17 – Force Majeure
Article 18 – Complaints and Dispute Resolution
Article 19 – Applicable Law and Jurisdiction
Article 20 – Changes to These Terms and Conditions

Article 1 – Definitions

In these General Terms and Conditions, the following terms have the meanings set out below:

  1. “Sal y Sol” / “we” / “us” / “our”:
    Sal y Sol, a trading name of Zensa Media B.V., a private limited liability company (Besloten Vennootschap) incorporated under the laws of the Netherlands.

  2. “Customer” / “you” / “your”:
    Any natural person or legal entity purchasing products from us through our online store or in any other distance-selling context. Where we refer to a “Consumer”, this means a natural person acting for purposes outside their trade, business, craft or profession.

  3. “Online Store”:
    The website and online shop operated by Sal y Sol, through which products are offered for sale.

  4. “Products”:
    All items offered for sale by us, including but not limited to clothing, accessories, bags, jewelry and related lifestyle products.

  5. “Business Day”:
    Any day other than a Saturday, Sunday or official public holiday in the Netherlands.

  6. “Distance Contract”:
    A contract concluded between us and a Consumer within the framework of an organized distance sales system, without the simultaneous physical presence of Sal y Sol and the Consumer, and where, up to and including the conclusion of the contract, only one or more means of distance communication are used.

  7. “Right of Withdrawal”:
    The statutory right of a Consumer in the European Economic Area (EEA) to withdraw from a distance contract within a specific reflection period without giving any reason.

Article 2 – Identity of the Seller

Legal entity: Zensa Media B.V.
Trading name: Sal y Sol

  • Registered office (statutaire zetel): Amstelveen, Netherlands

  • Chamber of Commerce (KvK) number: 34234911

  • RSIN: 814955228

  • Registered address / business address:
    Oostakkerstraat 59
    1066 HR Amsterdam
    The Netherlands

  • E-mail: info@sal-y-sol.eu

  • Website: www.sal-y.sol.eu

The company has indicated in the Trade Register that its address may not be used for unsolicited direct marketing or door-to-door sales.

Article 3 – Applicability of These Terms

  1. These General Terms and Conditions apply to every offer made by us and to every distance contract concluded between you and us, including any orders placed through our Online Store.

  2. By placing an order, you acknowledge that you have read, understood and agree to these Terms and Conditions.

  3. We expressly reject the applicability of any terms and conditions used by the Customer.

  4. If any provision of these Terms is invalid or void, the remaining provisions shall remain in full force and effect. We will replace any invalid provision with a clause that reflects the original intent as closely as possible and is legally valid.

Article 4 – Products, Information and Availability

  1. We make every reasonable effort to ensure that all information on our Online Store (including product descriptions, sizes, colours and images) is accurate and up to date. However, minor differences or colour variations may occur due to screen settings, lighting conditions or manufacturing tolerances.

  2. All Products are offered subject to availability. We do not guarantee that all Products listed on our Online Store are in stock or available at the time of ordering.

  3. We reserve the right to change, limit or discontinue the range of Products and to adjust prices and offers at any time, without prior notice, provided that such changes do not affect already concluded contracts.

  4. Any obvious mistakes or obvious errors in an offer (including typographical errors in pricing or product information) do not bind us. We may cancel the order or contact you to confirm the correct information.

Article 5 – Prices, Taxes and Currency

  1. All prices shown in the Online Store are in Euro (EUR) and include VAT (where applicable), unless explicitly stated otherwise.

  2. Shipping costs, customs duties, import taxes or other charges (if applicable) are clearly stated during the checkout process before you finalize the order.

  3. We reserve the right to change prices at any time. Price changes do not apply to orders that have already been accepted by us.

  4. Any promotional prices or discounts are valid only for the period indicated and under the conditions specified in the promotion.

Article 6 – Ordering Process and Conclusion of the Contract

  1. By placing an order through our Online Store, you make a binding offer to purchase the Product(s) selected.

  2. The ordering process consists of the following steps:

    • Selecting one or more Products and adding them to your shopping cart

    • Proceeding to checkout

    • Entering your personal data and delivery address

    • Selecting a payment method

    • Confirming your order and agreeing with these Terms

    • Completing payment (where applicable)

  3. After placing an order, you will receive an order confirmation by e-mail. This confirmation acknowledges receipt of your order but does not yet constitute acceptance of your offer.

  4. The contract is concluded only when we send you a separate order acceptance or shipping confirmation, or when the Product is actually dispatched.

  5. We reserve the right to refuse an order or cancel a contract in the following situations, without being liable for any damages:

    • The Product is not available or out of stock

    • We suspect fraudulent or abusive activity

    • Incorrect pricing or obvious error

    • Your payment cannot be authorized

Article 7 – Payment Methods and Payment Terms

  1. We offer various payment methods, which are displayed in the Online Store during checkout. These may include, for example, iDEAL, credit card, PayPal, Klarna or other local methods.

  2. By choosing a payment method, you authorize the payment provider to process the payment in accordance with its own terms and conditions.

  3. Unless explicitly agreed otherwise, payment must be made in full at the time of placing the order.

  4. If payment cannot be processed, we are not obliged to deliver the Products and we may cancel the order.

Article 8 – Shipping, Delivery and Risk

  1. We deliver to the countries indicated in our Online Store. Delivery options, estimated delivery times and shipping costs are shown during checkout.

  2. Delivery times are indicative and not guaranteed. Delays may occur due to carrier issues, customs, peak periods or other circumstances beyond our control.

  3. The risk of loss and damage to the Products passes to the Consumer at the time the Products are physically received by you or by a third party designated by you (other than the carrier).

  4. If a package cannot be delivered due to incorrect or incomplete address information provided by you, or if you fail to collect the package from a pickup location, any resulting costs (including re-shipping) may be charged to you.

Article 9 – Statutory Right of Withdrawal (Consumers in the EEA)

  1. If you are a Consumer residing in the European Economic Area, you have a statutory Right of Withdrawal for online purchases.

  2. This means you may withdraw from the distance contract within 14 days without giving any reason.

    • The withdrawal period of 14 days starts on the day after you, or a third party designated by you (other than the carrier), has physically received the Product.

  3. To exercise the Right of Withdrawal, you must inform us of your decision to withdraw within the 14-day period, for example by:

    • Sending an e-mail with your order number and a clear statement that you are withdrawing, or

    • Using any standard withdrawal form made available on our website (if applicable).

  4. You must return the Products as soon as possible, but no later than 14 days after the day on which you notified us of your withdrawal.

  5. If you exercise your Right of Withdrawal in accordance with this Article:

    • We will refund all payments received from you for the Product(s), including the standard delivery costs for the initial shipment, without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw.

    • We may withhold the refund until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is earlier.

  6. You are responsible for the direct costs of returning the Products, unless explicitly stated otherwise by us.

  7. You are liable only for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Products (comparable to how you may handle items in a physical store).

Article 10 – Voluntary Return Policy (30 Days)

  1. In addition to your statutory Right of Withdrawal, we offer a voluntary return period of 30 days as an extra service.

  2. This voluntary period of 30 days starts from the date of your order.

    • If the statutory withdrawal period (14 days after receipt) is more favourable for you, we will of course honour the legal right.

  3. During this 30-day period you may return Products for a refund, provided that:

    • All other conditions in Article 11 are met, and

    • The Product is not excluded from return (see Article 11.5).

  4. The voluntary return policy does not limit or replace your statutory consumer rights under EU and Dutch law.

Article 11 – Return Conditions and Return Procedure

  1. Products can be returned under the statutory Right of Withdrawal and/or our voluntary 30-day return policy if all of the following conditions are met:

    • The Product is unworn, unwashed and in a resellable condition

    • All original tags, labels and packaging are intact and included

    • No stains, odours, damage or alterations have been caused by the Customer

  2. To initiate a return, you must:

    • Contact us via the contact details on our website or follow the return instructions in your package or on our Online Store

    • Include your order number and the items you wish to return

    • Follow the shipping instructions provided (return address, labeling, etc.)

  3. Unless stated otherwise, return shipping costs are borne by the Customer. We recommend using a trackable shipping method, as you remain responsible until we receive the return.

  4. After receiving and inspecting the returned Product, we will process your refund within a reasonable period, usually within 14 days.

  5. The following Products may be excluded from return, to the extent permitted by law and as clearly indicated on the product page or during checkout:

    • Earrings and certain jewelry items for hygienic reasons

    • Gift cards or vouchers

    • Customised or personalised items

    • Products marked as “Final Sale” or “Non-returnable”

Article 12 – Defective, Damaged or Incorrect Products

  1. If you receive a Product that is defective, damaged or not what you ordered, please contact us as soon as reasonably possible after discovery, preferably with clear photos and a description of the issue.

  2. In such cases, we will assess the situation and may, depending on the circumstances and applicable law:

    • Repair the Product, or

    • Replace the Product with a new one, or

    • Offer a suitable discount, or

    • Refund the purchase price (including reasonable return shipping costs, if applicable).

  3. This Article does not limit your statutory rights under Dutch and EU consumer law regarding non-conformity and warranty.

Article 13 – Warranty, Quality and Conformity

  1. We are legally obliged to supply Products that are in conformity with the contract. This means that the Products must:

    • Match the description and characteristics stated on the website

    • Be of the quality and performance that can reasonably be expected for such items

  2. Statutory warranty rights under Dutch and EU law apply. There is no fixed warranty period; the expected lifetime depends on the nature of the Product and its normal use.

  3. Normal wear and tear, improper use, lack of care or damage caused by the Customer are not covered.

  4. Any additional commercial guarantees or care instructions will be specified per Product where applicable.

Article 14 – Personal Data, Privacy and Tracking Technologies

  1. We process your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and Dutch implementing legislation.

  2. When you place an order or use our Online Store, we collect and process personal data such as your name, address, contact details, order history and payment information, solely for legitimate purposes:

    • To process and deliver your order

    • To handle payments and refunds

    • To provide customer service

    • To improve our products, services and Online Store

    • To comply with legal obligations (e.g. tax and accounting)

  3. We also use cookies and similar technologies to:

    • Make the website function properly

    • Remember your preferences and improve your shopping experience

    • Analyse visitor behaviour and site performance

    • Show relevant marketing and advertising, including retargeting

  4. For marketing and analytics, we may use tools such as:

    • Meta (Facebook/Instagram) Pixel

    • Google Analytics or similar tools

    • Other advertising or analytics platforms

    Where available, we may use settings such as enhanced measurements or maximum data-sharing options within these tools, in order to:

    • Better understand how our customers use the Online Store

    • Measure campaign performance

    • Optimise ads and offers

    • Improve the overall shopping experience

    We do this only in accordance with applicable law, based on a suitable legal basis (such as consent where required) and with appropriate safeguards.

  5. You can manage your cookie preferences via your browser settings and, where implemented, our cookie banner or preference tools.

  6. Detailed information about how we handle personal data, cookies and tracking technologies – including your rights of access, correction, deletion, objection and data portability – is set out in our Privacy Policy and Cookie Policy, which form an integral part of our relationship with you. In case of conflict, the Privacy Policy and Cookie Policy take precedence over this Article.

Article 15 – Intellectual Property Rights

  1. All intellectual property rights in and to the Online Store and its content (including but not limited to text, images, photographs, logo, brand name “Sal y Sol”, designs and layout) are owned by us or our licensors.

  2. You are not permitted to copy, reproduce, publish, distribute, modify or create derivative works from any content from our Online Store without our prior written consent, other than for strictly personal and non-commercial use.

  3. Any use of our trademarks, trade names or logos without our express permission is prohibited.

Article 16 – Liability and Limitation of Liability

  1. Nothing in these Terms shall exclude or limit our liability for:

    • Death or personal injury caused by our negligence

    • Fraud or fraudulent misrepresentation

    • Any liability that cannot be excluded under mandatory law

  2. To the fullest extent permitted by law, we shall not be liable for:

    • Indirect or consequential damages, including loss of profit, loss of revenue, loss of data or loss of goodwill

    • Damages resulting from incorrect or incomplete information provided by you

    • Damages caused by third parties, carriers or events beyond our reasonable control

  3. To the extent permitted by mandatory law, our total liability towards you for any claim relating to a Product or these Terms is limited to the amount actually paid by you for the Product in question.

Article 17 – Force Majeure

  1. We are not liable for any delay or failure to perform our obligations where such delay or failure is due to force majeure, including but not limited to:

    • Natural disasters, war, terrorism, strikes, lock-outs, riots

    • Government measures, pandemics, epidemics

    • Failures in telecommunications or internet services

    • Fire, explosion, flooding, or other events beyond our reasonable control

  2. In the event of force majeure, we may suspend our obligations for the duration of the force majeure or, if performance is no longer reasonably possible, terminate the contract without liability for any compensation.

Article 18 – Complaints and Dispute Resolution

  1. If you have a complaint about a Product or our services, please contact us first via the contact details stated on our website. We aim to respond substantively within a reasonable period, usually within 14 days.

  2. We encourage you to give us the opportunity to resolve any issues directly and amicably.

  3. If a dispute cannot be resolved by mutual agreement, you may, if you are a Consumer in the EU, have access to alternative dispute resolution mechanisms or online dispute resolution platforms made available under EU law. Details may be provided on our website where applicable.

Article 19 – Applicable Law and Jurisdiction

  1. These General Terms and Conditions, and any disputes arising out of or in connection with them, are governed by Dutch law, without prejudice to any mandatory consumer protection rules that may apply in your country of residence.

  2. Subject to any mandatory legal provisions regarding consumer jurisdiction, any dispute shall be submitted to the competent court in the Netherlands.

Article 20 – Changes to These Terms and Conditions

  1. We may amend or update these General Terms and Conditions from time to time, for example to reflect changes in the law, our business model or our Products.

  2. The version of the Terms applicable to your order is the version in force at the time you place the order, as displayed on our Online Store at that moment.

  3. Substantial changes that affect ongoing contractual relationships will be communicated where reasonably possible.