Política de envío

Shipping Policy

Last updated: November 14, 2025

This Shipping Policy explains how Sal y Sol, operated by Zensa Media B.V., processes, ships and delivers orders placed through our online store.

For questions about your order or delivery, contact us at:
📧 info@sal-y-sol.eu

1. Processing Times

We aim to process all orders within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • During busy periods (new collections, sales, holidays), processing may take slightly longer.

If your order is delayed for any operational reason, we will notify you by email.

2. Shipping Locations

We currently ship to:

  • The Netherlands

  • Spain

  • All EU countries

  • Selected international destinations

If shipping to your country is unavailable at checkout, contact us at info@sal-y-sol.eu and we will try to assist you.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country

  • Shipping method

  • Order weight or size

Free shipping promotion

If you offer free shipping above a specific amount (e.g. €100), it can be stated here:

Free shipping on orders over €100 (EU only)

Shipping costs are non-refundable unless required by law.

4. Delivery Times

Estimated delivery times:

Spain:

  • Standard shipping: 1–3 business days

Netherlands:

  • Standard shipping: 2–5 business days

Rest of EU:

  • Standard shipping: 3–7 business days

Outside EU (if applicable):

  • Standard international: 7–14+ business days

Delivery times are estimates. Actual delivery may vary due to:

  • Customs processing

  • Carrier delays

  • Local postal conditions

  • Peak season or holidays

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

You can track your order using:

  • The carrier’s website (link provided in your shipping email)

  • Your Sal y Sol account (if you created one)

If you have not received tracking after 3 business days, contact us.

6. Customs, Duties & Import Taxes

For deliveries outside the EU, customs duties and import taxes may apply.

  • These charges are the responsibility of the customer.

  • We do not control these fees and cannot predict the exact amount.

If a package is refused due to customs charges, shipping costs and fees will not be refunded.

7. Incomplete or Incorrect Address

Please ensure that your shipping address is complete and correct.

If your order cannot be delivered due to:

  • Incorrect/incomplete address

  • No one available to accept delivery

  • Failure to collect from a pick-up point

→ Additional shipping costs or return fees may be charged.

Sal y Sol is not responsible for lost packages caused by incorrect address information provided by the customer.

8. Lost or Stolen Packages

Once the carrier marks a package as Delivered, responsibility transfers to the customer.

If your package is lost or stolen:

  1. Contact the carrier with your tracking number

  2. File a claim with the carrier

  3. Email us at info@sal-y-sol.eu for assistance

We will help where possible, but we are not liable for packages confirmed as delivered.

9. Pre-orders & Backorders

(Add this only if applicable — you can remove this section)

For pre-order or backordered items:

  • Shipping estimates will be shown on the product page

  • Your entire order may ship together once all items are in stock

  • If you prefer split delivery, contact us (additional shipping costs may apply)

10. Shipping Errors or Damaged Deliveries

If your order arrives:

  • Damaged

  • Incorrect

  • Missing items

Email us within 48 hours with:

  • Your order number

  • Photos of the packaging and the product

  • A description of the issue

We will investigate and provide a solution, such as replacement or refund.

11. Returning an Order (Shipping Back to Us)

All returns must follow our Return & Refund Policy.

Important: You must email us BEFORE returning any item.

Email: info@sal-y-sol.eu
Include: order number + items you want to return
We will confirm and send instructions.

Return Address:

Sal y Sol – Returns
Av. de l'Arenal, 1
03730 Xàbia (Jávea)
Spain

You may also return items in person at our physical store at the same address.

Return shipping costs are paid by the customer unless the product is defective or incorrect.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

  • The “Last updated” date will be changed accordingly

  • Significant changes may be communicated on our website

Your continued use of the Services means you accept the updated version.

13. Contact Us

For shipping questions or help with your order:

📧 info@sal-y-sol.eu
📍 Sal y Sol – Zensa Media B.V.
Av. de l'Arenal, 1
03730 Xàbia (Jávea), Spain